Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Anbiro Fitness Studio Pty Ltd (ABN 83 947 261 408), operating as Anbiro Fitness Studio at 371A Pitt Street, Sydney NSW 2000, collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, visiting our studio, or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to discuss your concerns before providing further personal information.

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide fitness services, manage bookings, process payments, and communicate with you effectively. The types of information we may collect include your full name, email address, phone number, postal address, date of birth, emergency contact details, health and fitness-related information relevant to your participation in classes, payment and billing information, and records of your class attendance and service preferences. When you visit our website, we may also collect technical information such as your IP address, browser type, device information, and pages visited through cookies and similar technologies as described in our Cookie Policy.

We collect personal information directly from you when you complete booking forms, contact us via email or phone, register for classes, purchase memberships or packages, participate in surveys, or communicate with our staff in person at the studio. In some circumstances, we may collect information from third parties such as payment processors, but only where you have authorised such collection or where it is permitted by law. We do not collect sensitive information such as racial or ethnic origin, political opinions, or religious beliefs unless you voluntarily provide such information and it is directly relevant to tailoring your fitness programme with your explicit consent.

2. How We Use Your Information

We use your personal information primarily to deliver the fitness and wellness services you request, including confirming bookings, managing class schedules, providing personalised instruction modifications, and maintaining accurate client records. Your contact details are used to send booking confirmations, reminders, service updates, and responses to enquiries you submit through our website or directly to our team. Payment information is processed solely for the purpose of completing transactions for classes, memberships, and related products or services offered at Anbiro Fitness Studio.

We may also use aggregated and de-identified data to analyse class attendance patterns, improve our service offerings, and enhance the overall client experience without identifying individual clients. Marketing communications about new classes, schedule changes, or promotional offers are sent only where you have provided consent or where permitted under applicable law, and you may opt out at any time by contacting us or using the unsubscribe mechanism included in such communications. We do not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.

3. Disclosure of Information

We may disclose your personal information to trusted third-party service providers who assist us in operating our business, including payment processors, email service providers, booking management systems, and IT support providers. These parties are contractually required to handle your information securely and only for the purposes we specify. We may also disclose information where required by law, regulation, court order, or government authority, or where necessary to protect the rights, property, or safety of Anbiro Fitness Studio, our clients, or the public.

In the event of an emergency during a class or training session, we may share your emergency contact details and relevant health information with medical professionals or emergency services to ensure your safety. If Anbiro Fitness Studio Pty Ltd undergoes a business transition such as a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to the acquiring entity honouring the commitments made in this Privacy Policy. We will notify affected clients of any such change through email or prominent notice at the studio where practicable.

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, modification, disclosure, or destruction. Client records are stored on secure systems with access restricted to authorised staff members who require the information to perform their duties. Physical records, where maintained, are kept in locked storage at our Pitt Street premises. Our website uses industry-standard security measures, though no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Attendance and billing records are typically retained for seven years in accordance with Australian tax and business record-keeping requirements. Health-related information provided for class participation is retained for the duration of your active relationship with the studio and for a reasonable period thereafter unless you request earlier deletion and such deletion is permitted by law.

5. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us at anbiro@hotmail.com or call +61282013578 with sufficient detail for us to identify your records. We will respond to your request within a reasonable timeframe, typically within 30 days, and may require verification of your identity before releasing information.

You may also request deletion of your personal information where we are not legally required to retain it, though please note that deletion may limit our ability to provide ongoing services or honour existing bookings and memberships. You can manage your communication preferences by contacting us directly to opt out of marketing messages while still receiving essential service-related communications such as booking confirmations and policy updates. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first, and if unsatisfied with our response, with the Office of the Australian Information Commissioner (OAIC).

6. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact Anbiro Fitness Studio Pty Ltd at anbiro@hotmail.com, phone +61282013578, or visit us at 371A Pitt Street, Sydney NSW 2000. The privacy officer for our organisation is Elena Whitford, who oversees compliance with this policy and the Australian Privacy Principles. We review and update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements, and the updated version will be posted on this page with a revised date. Where personal information is no longer required for any lawful purpose, we take reasonable steps to destroy or de-identify it in accordance with our retention schedule and the Australian Privacy Principles.